Case Management and Contact Tracing

The UO Case Management Team provides case management support and contact tracing for the UO community.

What You Need to Know

  • For Students and Employees: Students and employees who test positive or think they have been exposed to COVID-19 are encouraged to review the COVID-19 exposure scenarios and guidance and complete the case and contact form for additional guidance and resources.
     

  • For Students: If you are unable to attend class for COVID-19 related reasons, contact your instructor to make arrangements for the class.
     

  • Student Support: The Corona Corps helps students with resources including food, housing, health care, financial assistance, mental health support, and academic accommodations. The Corona Corps notifies all students needing to isolate or quarantine by phone and walks them through their next steps.
     

  • Employee Support: Human Resources works with employees on case management and contact tracing for work-related cases. Employees are expected to let HR know if they test positive through the case and contact form. There may be employee-specific resources available. Workplace contact tracing is critical to helping reduce the spread of COVID-19.
     

  • The UO Case Management Team provides counsel, consultation, and support to the Corona Corps and Human Resources. As part of the Case Management Team, the Corona Corps and Human Resources provide case investigation, contact tracing, direct support, and basic resources for cases and close contacts in the UO community.
     

  • The UO Case Management Team receives information about positive cases from several sources including: Monitoring and Assessment Program (MAP), University Health Services, employee supervisors, athletics, the case and contact form, and Lane County Public Health.
     

  • The UO Case Management Team has developed extensive protocols for isolation, facilities cleaning, accommodation, and notifications.
     

  • End-of-Term Schedules: COVID-19 related services may have different schedules or reduced hours during the end-of-term and month of December. For current schedules visit Corona Corps, MAP, and University Health Services webpages.

Take Action Now

Students and employees who test positive or think they have been exposed to COVID-19 should review the exposure scenarios and guidance and complete the case and contact form.

Exposure Scenarios and Guidance

The exposure scenarios and guidance provides students and employees with what to do if they develop COVID-19 symptoms, test positive, have been in close contact with a person known to have COVID-19, or think they have been exposed to COVID-19.

Case and Contact Form
The form is mobile-friendly and can be completed using any device.

If You Start Feeling Sick, Stay Home.

If you have any of these symptoms, please leave campus and contact your health care provider immediately.

The COVID-19 symptom self-check tool is now available on the University of Oregon mobile app. Download the app from the iTunes store or Google Play to access the symptom checker, campus map, and additional COVID-19 resources.

Image Icon of someone with a fever
Fever or chills
Image Icon of someone with a cough
Cough, Sore Throat, Difficulty Breathing
Image Icon of someone with muscle pain
Muscle Pain, BODY ACHES, FATIGUE
Image Icon of someone who has lost their sense of taste
Recent loss of taste or smell

 

Corona Corps members working at computers while physically distanced and wearing masks
Corona Corps Aides Students

Developed by the UO's Center for Global Health and University Health Services, the Corona Corps engages 40 team members, primarily students, to help stop the spread of COVID-19.

The Corona Corps can be contacted Monday-Friday 9am-5pm at 541-346-2292 or coronacorps@uoregon.edu.

Corona Corps

Contact Tracing and Case Management FAQs

General

What happens when a student, staff, or faculty member tests positive for COVID-19?

Students and employees who have tested positive or think they have been exposed to COVID-19 are encouraged to review the exposure scenarios and complete the case and contact form. This form activates the UO Case Management Team, including the Corona Corps, which offers case management support and contact tracing. Corona Corps reaches out to students and Human Resources reaches out to employees who have been deemed close contacts and who may have been exposed.

Corona Corps notifies instructors if a student in their class has recently tested positive. For privacy reasons the name of the student is not provided.

The UO Case Management Team has protocols for isolation, facilities cleaning, accommodations, and notification. Corona Corps provides guidance to students on next steps and resources such as food, housing, health care, financial assistance, mental health support, and academic accommodations. HR works with employees on case management and contact tracing for work-related cases.

How does the university provide information about positive COVID-19 cases involving students, faculty, and staff at UO?

The University of Oregon reports all new positive and presumptive positive COVID-19 cases among all students as well as employees who are confirmed to have been on campus during the period of transmissibility. Cases are identified through the UO Monitoring and Assessment Program (MAP), University Health Services, employee supervisors, athletics, self-reporting through the case and contact form, and Lane County Public Health.

New case numbers are published on Mondays and emailed weekly to campus in the COVID-19 Update. County health authorities report cases following the Oregon Health Authority (OHA) and Centers for Disease Control and Prevention (CDC) reporting requirements.

Course instructors are notified by email when there is a case identified in their course.

When are isolation or quarantine used?

  • Isolation separates an individual who tests positive for COVID-19 from others in order to slow the spread of the disease.
  • Quarantine separates an individual who has been exposed to COVID-19 from any other individuals, including others who have also been exposed.

According to the CDC, both of these strategies are used to limit the spread of communicable disease.

Persons in isolation or quarantine should restrict activities outside their residence, except for getting medical care, for the period of time they are at risk of secondary transmission. If you are in isolation or quarantine, do not go to work, school, or public areas, and avoid using public transportation, ride-sharing, or taxis.

Residence hall students who are identified as needing a temporary room assignment for isolation or quarantine will have detailed information provided to them first via phone by the UO Case Management Team, then followed up with information in their MyHousing portal.

If someone around you has been placed in isolation or quarantine, this does not necessarily mean they have contracted COVID-19. They may simply be awaiting test results. Persons who have been released from isolation or completed quarantine do not pose a risk of infection to other people.

Do people who have been fully vaccinated or have tested positive for COVID-19 in the last 90 days still need to quarantine if they come in contact with a confirmed or presumptive COVID-19 case?

Individuals in those two situations may not need to quarantine unless they are symptomatic. They must continue to monitor themselves for symptoms of COVID-19 and stay home if they develop any.

If you find yourself in one of these situations, please confirm with the health department or your health care provider whether you should quarantine based on the date of your test or vaccine.

Note: You are considered “fully vaccinated” after:

  • 14 days after receiving a one-dose COVID-19 vaccine.
  • 14 days after the second dose of a two-dose COVID-19 vaccine.

Vaccinations administered outside of the US must be “EOI accepted” by the World Health Association and have a fully completed series according to the manufacturer of the vaccine.

What resources are available to instructors for COVID-19 related academic accommodations?

The Academic Council provides COVID-19 related guidance and resources to instructors. The Corona Corps provides instructors a communication toolkit outlining the UO's approach to COVID-19 containment for classes.

If a student is unable to attend class for COVID-19 related reasons, they should contact their instructor to make arrangements for the class.

Contact Tracing

How does contact tracing work?

When an individual within the UO community tests positive for COVID-19, the UO Case Management Team takes the lead in contact tracing and case management. As part of the UO Case Management Team, Corona Corps and Human Resources reach out to individuals who have been deemed close contacts and who may have been exposed. Positive cases are reported to the relevant county public health agencies.

What does it mean to be a close contact?

The OHA defines a close contact as someone who has been within six feet of a COVID-19 case for at least 15 cumulative minutes during their contagious period. This is an update to the initial definition, emphasizing that exposure can be cumulative, through a series of shorter-duration exposures, and does not have to be 15 consecutive minutes.

Close contact can include caring for, living with, visiting, or sitting within six feet of a confirmed COVID-19 patient for a cumulative 15 minutes or having a direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

Remember to stay at least six feet away from people outside your household, even for short conversations. And wear your mask.

Will I be informed if I have been identified as a close contact while on the UO campus?

Yes. The university notifies all identified close contacts of positive COVID-19 cases who are living or working on the UO campus.

The notification typically comes within 24 hours of the UO Case Management Team learning about the confirmed positive case. This is in addition to any formal contact tracing conducted by the relevant local public health department (i.e., Lane, Multnomah, or Coos counties).

If I test positive for COVID-19, will my privacy be protected during contact tracing?

In the interest of disease spread prevention and public health, any information collected by the university during its investigation of a positive case within the UO community will be shared with the relevant local health authority (e.g., Lane County Public Health) and may be shared with other UO employees such as those directly involved in case management to the extent they have a legitimate need to know for health or safety purposes. Either the public health authority or UO may reach out to individuals identified as a "contact" of positive cases to prevent disease spread. In such cases, the university will only share the minimum information necessary for effective contact tracing and case management.

I'm an instructor. What should I do if notified by a student that they have tested positive?

You should fill out the case and contact form and instruct the student to fill out the case and contact form. Work with the student on academic accommodations for missed classes. Continue to hold class as normal unless otherwise notified by Corona Corps. Do not issue an all-class notification or otherwise notify your students about the case. Do not share the student's information with anyone in the class.

The Corona Corps will contact all identified close contacts and instructors about positive cases in classes.

Are all-class notifications ever issued?

The UO's high vaccination rate, mandated masking, and high levels of testing are yielding very low levels of positive tests. UO relies on case investigation and careful contact tracing to identify specific individuals who might be considered close contacts. In a majority of instances, case investigations reveal that a student was not in specific classes during their period of transmissbility. This makes all-class exposure notifications unnecessary with many classes.

However, if an individual's period of transmissibility is in question or a student knows they had close contacts with students in the class but cannot identify these other students, the case management team issues an all-class notification. Instructors should not send all-class notifications.